These Terms of Use ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Ethio American LLC ("Company," "we," "us," or "our"), a Florida limited liability company operating the Crestmont digital asset exchange and wallet platform at crestmont.co.com ("Platform"). By creating an account or using any feature of the Platform, you agree to be bound by these Terms in their entirety. If you do not agree, do not use the Platform.
Ethio American LLC is registered with the Financial Crimes Enforcement Network (FinCEN) as a Money Services Business. Our services are subject to federal and state money transmission laws, and these Terms reflect those legal requirements.
To use the Crestmont Platform, you must be at least 18 years of age, a resident of the United States in a state where Ethio American LLC holds applicable money transmission authorization, and capable of entering into a legally binding contract under applicable law. You may not use the Platform if you are subject to OFAC sanctions or located in a jurisdiction subject to US economic sanctions.
Account creation requires successful completion of our identity verification process, which includes submission of government-issued photo identification and personal identifying information as required by our Customer Identification Program (CIP) under 31 CFR 1020.220. Accounts that fail verification will not be activated. We reserve the right to decline any application for any reason consistent with applicable law.
You are responsible for maintaining the security of your account credentials. You agree to notify us immediately at support@crestmont.co.com if you become aware of any unauthorized access to your account. One account per individual is permitted. Corporate accounts are subject to additional due diligence requirements.
Crestmont provides the following services to verified account holders: cryptocurrency exchange services enabling purchase and sale of supported digital assets, software wallet services for storage and management of digital assets within the Crestmont platform, and digital asset transfer services within the scope of our MSB registration and applicable state licensing.
Services are provided on an informational and transactional basis only. Nothing on the Platform constitutes investment advice, financial advice, legal advice, or any other professional advice. Crestmont does not recommend any particular digital asset or trading strategy. Users are solely responsible for their own investment and financial decisions.
Supported digital assets and available services are subject to change at our discretion. We may add or remove supported assets based on regulatory developments, liquidity considerations, or operational requirements. Notice of material changes to available services will be provided through the Platform or by email to registered account holders.
Services are not available in all US states. Availability depends on applicable state money transmission licensing. Contact us at support@crestmont.co.com to confirm availability in your state before creating an account.
Crestmont charges transaction fees for exchange services as set forth in our published Fee Schedule, which is incorporated by reference into these Terms. The applicable fee is disclosed at the point of transaction before you confirm any exchange or transfer. Fees are non-refundable except as required by applicable law.
All transactions are final once confirmed unless subject to a valid error resolution claim under Section F of these Terms. You are responsible for verifying all transaction details including asset type, quantity, recipient wallet address, and applicable fees before confirming any transaction. Errors in recipient wallet addresses cannot be reversed by Crestmont once a transaction has been broadcast to the applicable blockchain network.
Transaction limits apply under our AML program. Daily, weekly, and monthly limits vary by account tier and verification level. We reserve the right to delay, hold, or decline transactions that trigger our compliance monitoring systems, without prior notice, as required by our BSA obligations.
You agree not to use the Crestmont Platform for any purpose that violates applicable law, including but not limited to: money laundering, terrorist financing, tax evasion, sanctions violations, fraud, or any activity prohibited under the Bank Secrecy Act, USA PATRIOT Act, or OFAC regulations.
You may not use the Platform to engage in any activity that would constitute a violation of applicable securities laws, including trading on material non-public information or manipulating markets. You may not attempt to circumvent our KYC/AML controls, create accounts under false identities, or facilitate transactions on behalf of third parties without prior written authorization from Crestmont.
Automated access to the Platform through bots, scrapers, or other automated means is prohibited without prior written consent. Any attempt to reverse engineer, decompile, or tamper with the Platform's software is prohibited and may result in immediate account termination and legal action.
Cryptocurrency involves substantial risk of loss. Digital asset values are highly volatile and may change dramatically in short periods of time. Past performance of any digital asset is not indicative of future results. You may lose some or all of the value of digital assets held in your Crestmont wallet.
Digital assets are not legal tender, are not backed by any government, and are not FDIC insured or NCUA insured. They are not bank deposits and are not covered by any deposit insurance scheme. Crestmont is not a bank, broker-dealer, investment adviser, or commodity trading advisor.
Blockchain transactions are irreversible once confirmed. Software wallets are subject to risks including software vulnerabilities, operational errors, and potential loss of access. While Crestmont implements security measures described in our Security documentation, no security system eliminates all risk.
If you believe an error has occurred in your account or a transaction, contact us promptly at support@crestmont.co.com or +1 (941) 955-7859. Provide your account information, a description of the suspected error, the transaction ID if applicable, and the dollar amount involved. We will investigate and respond within a reasonable timeframe.
For formal complaints, submit a written description to 539 S Orange Ave, Sarasota, FL 34236 or by email to support@crestmont.co.com. All complaints are logged and reviewed. If your complaint cannot be resolved to your satisfaction, you may escalate to the applicable state financial regulator in your state of residence.
The Crestmont Platform is provided "as is" and "as available" without warranty of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or free of harmful components.
To the maximum extent permitted by applicable law, Ethio American LLC's total liability to you for any claim arising from or related to these Terms or the Platform shall not exceed the fees paid by you to Crestmont in the three months preceding the claim. In no event shall we be liable for indirect, incidental, special, consequential, or punitive damages.
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for consequential damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.
These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any dispute arising from these Terms or the Platform shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with proceedings conducted in Sarasota County, Florida.
You waive the right to participate in class action litigation or class-wide arbitration. This waiver does not apply to claims that cannot be waived as a matter of law. Nothing in this section prevents either party from seeking emergency injunctive relief from a court of competent jurisdiction.
Notwithstanding the foregoing, claims related to our regulatory compliance obligations may be subject to the jurisdiction of applicable federal or state regulators and courts.
We may modify these Terms at any time. Material changes will be communicated by email to registered account holders and posted on the Platform with an updated effective date. Your continued use of the Platform following notice of material changes constitutes acceptance of the revised Terms.
We reserve the right to suspend or terminate any account at our discretion, including for suspected violations of these Terms, compliance concerns, regulatory requirements, or inactivity. Account termination does not relieve you of obligations incurred prior to termination. Certain provisions of these Terms survive termination, including Sections E, G, and H.